Privacy Policy

The Site is operated by The Woof Works (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller, and will not reveal your data to a third party who does not work with/ for us.

Our privacy policy describes the ways we capture your personal information, what we do with it, and what controls you have. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection legislation which we register for annually.

How we handle Data

Data collected off/online will be stored securely in our registrant office, 28 Federation Road, Plymouth, PL3 6BR. The Woof Works will not disclose your personal information to any third parties for marketing purposes. If the company’s ownership changes hand, the information provided will be passed on, only being used in the same manner as we agree on our privacy policy.

Information collected depends on where you input your data.

Information from our site includes name, email address, postal address (including post code), telephone number, date of birth, uploads or submission of any material via the site including photos.

Details of any transactions made by you through the site; including transaction ID provided by GoCardless

Details of changes to your account that you notify us of (such as suspending deliveries or address changes) ratings you provide in relation to products that are available on the site. Details of who you have successfully referred to the site, queries and suggestions from contact forms through the site. Collective google analytics data helping us understand collective activity. You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

How we use the data

We will store any data submitted for as long as you use the services and systems provided on the website, and may store it for an additional period of up to 3 years. This data will NOT be passed onto a third party who does NOT work for/ with The Woof Works.

All data is stored securely in accordance with the principles of the Data Protection legislation.

Data will be analysed and used for the following purposes:

• Product development

• Services

• Promotional materials that may be of interest to you

• Contact for market research purposes which may be done using email, telephone, or mail

We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. Such employers we consider to work with The Woof Works, and may be given access to such data.

Note – data that is processed by such third parties will be processed within the terms of this Policy and in accordance with the Data Protection legislation.

Your rights

You can ask us at any time to delete data we store. We are not liable for the length of time it might take for the data to be removed, as a third party may have processed your data before your request.

You may need to modify or update your data if your circumstances change. Please do so by contacting our team at


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By default your browser will accept cookies – however, this can be altered; for further details please consult the help menu in your browser. You have the choice to enable/disable cookies on our website – drop to bottom on this page. 

Your disablement of cookies may prevent you from using the full range of services available on the website.

Unless you have disabled or deleted them, you consent to our placing and accessing cookies on your computer.

Changes to this policy

We reserve the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

Note – Please read our policies periodically to keep up to date with our terms and policies.