Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.thewoofworks.co.uk (our site) via one of our subscription services (Subscription Services).

Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services.

You should understand that by ordering any of our Products or subscribing to one of our Subscription Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

When you confirm your order or subscription (usually by clicking the “set-up payment” button) you will be accepting these terms and conditions.


1.1 We operate the website www.thewoofworks.co.uk. We are The Woof Works, a sole trader registered in England and Wales.  Our registered office and trading address is at 28 Federation Road, Plymouth, PL3 6BR.  Our VAT number is GB 195 9275 51.


2.1 Our site is intended for use by people resident in all countries.

2.2 Our Subscription Subscriptions are only intended for use by people resident in the United Kingdom of Great Britain (Serviced Countries).  We do not accept orders from individuals outside those countries.


By placing an order through our site, you warrant that:

3.1 you are legally capable of entering into binding contracts; and

3.2 you are at least 18 years old;

3.3 you are resident in one of the Serviced Countries; and

3.4 you are accessing our site from that country.


4.1 After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order.

4.2 The contract will relate only to those products confirmed in your email receipt.

4.3 The subscription plan consists of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. To terminate your authorisation, please log into your account and cancel your account.

4.4 By subscribing to thewoofworks.co.uk you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

4.5 Cancellation.  You may cancel your account at any time before your next payment date

4.6 Pausing your subscription.  You may pause your account at any time before your next payment date.

4.7 Amending your Subscription Service.  You may amend your Subscription Service as many times as you wish before your next payment date.

4.8 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.


5.1 Subscription Services can only be delivered to addresses within the United Kingdom; this excludes PO Box addresses and BFPO addresses

5.2 Deliveries vary between orders depending on start date of membership

5.3 Deliveries are typically sent on Mondays, Wednesdays and Fridays.

5.4 Deliveries are made by Royal Mail First or Second class, under The Woof Works PPI agreement with them. The orders are not tracked, and any undelivered items raised by the customer will be reported and traced by the Royal Mail. Customers are obliged to comply with Royal Mail’s claim compensation process if delivered through them.

5.5 We reserve the right to use alternative delivery methods without prior notification.

5.6 If you change address, you must update your address details by updating your account.


The Products will be at your risk from the time of delivery.


7.1 The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious error.

7.2 Product prices include VAT.

7.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email receipt

7.4 Payment for all Subscription Services must be made by direct debit via GoCardless.  You cannot pay for your order by cash, cheque, PayPal or credit or debit cards.

7.5 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20.  We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.


8.1 If you are dissatisfied with any product you receive from us, please contact our customer services team at support@thewoofworks.co.uk and you will receive a replacement should the product have been delivered in an unacceptable condition.

8.2  You may only make a refund claim for your most recent order. Previous orders may not be refunded after a new box has been delivered. You can only claim dissatisfaction of one order at a time.

8.3 In most cases of returns photographic evidence will be required via email to support your claim.

8.4  If refunds are given we can only refund via your registered payment details. The customer is responsible for any additional charges occurred in this process.


We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


10.1 Subject to clause 10.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.

10.2 Nothing in this agreement excludes or limits our liability for:

10.2.1 Death or personal injury caused by our negligence;

10.2.2 Fraud or fraudulent misrepresentation;

10.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

10.2.4 Defective products under the Consumer Protection Act 1987; or

10.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Any Customer complaints should be addressed to our customer service team support@thewoofworks.co.uk 


All notices given by you to us must be given to The Woof Works at hello@thewoofworks.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


14.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


15.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

15.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

15.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.


16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

16.2.1 Strikes, lock-outs or other industrial action;

16.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

16.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

16.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

16.2.5 Impossibility of the use of public or private telecommunications networks; and

16.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

19.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

19.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

19.4 Nothing in this clause limits or excludes any liability for fraud.


20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

20.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products and Subscription Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.